Jurnal Atma Inovasia
Vol. 5 No. 6 (2025)

Strategi Pengendalian Antrean Tidak Teratur dalam Sistem Layanan Kantin Kampus

Tarigan, Amenda Septiala (Unknown)
Putera, Hilmana Radhia (Unknown)
Elanda, Redian Wahyu (Unknown)
Zulaihah, Lilik (Unknown)



Article Info

Publish Date
30 Nov 2025

Abstract

Campus canteens are essential facilities supporting academic activities. However, during peak hours, issues such as disorganized queues and delayed order deliveries frequently occur. These conditions lead to a decrease in customer satisfaction and service efficiency. This community service activity aims to develop a queue management strategy to improve service quality in campus canteens. The methods used include direct observation, socialization, and training for canteen staff, as well as the implementation of a simple order identification system. The socialization of the “numbered tags” queue system to the vendors has been carried out as part of the efforts to enhance service efficiency and organization. Preliminary evaluations indicate that this system has the potential to reduce customer waiting times and improve service efficiency. The finding suggests that a simple technology approach based on a numbered system can be an effective solution for addressing disorganized queues and improving the quality of canteen services in the future. This finding provides a foundation for canteen managers in other educational institutions to implement similar systems.

Copyrights © 2025






Journal Info

Abbrev

jai

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences Other

Description

Jurnal Atma Inovasia (JAI) diharapakan dapat menjadi sarana desiminasi pengabdian dari seluruh civitasakademika berbagai disiplin ilmu tentang berbagai macam inovasi dan solusi-solusi dalam berbagai persoalan dalam masyarakat. JAI diharapkan dapat mengispirasi dan bermanfaat bagi masyarakat secara ...