Pengaruh Kemampuan Berempati Terhadap Resolusi Konflik Antarindividu (Studi Kasus: Kelas 07TPLP012 Program Studi Teknik Informatika Universitas Pamulang)

Dyatna, Erika Putri
Hafizh Sahal, Abdullah
Ibnu Adhan, Alvito
Andika Tampati, Rhafly
Abdul Karim, Rizki
Mashuri Hafid, Muhamad

Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Informatika (MANEKIN)
Vol 4 No 1 : September (2025): Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidika

Empathy is a social skill that plays a crucial role in maintaining harmonious interpersonal relationships. Understanding others' feelings and perspectives has been shown to influence how individuals respond to conflict. This study employed a qualitative saturation approach aimed at understanding how empathy influences the conflict resolution process in everyday interactions. Data were collected through in-depth interviews with 10 participants from class 07TPLP012. The results indicate that individuals with high levels of empathy tend to be able to de-escalate conflict tensions, foster more honest communication, and reach mutually beneficial resolutions. This study confirms that empathy is a crucial foundation for effective conflict resolution.