Public Resource Innovation Management and Excellence (PRIME)
November 2025, Volume 2 Number 3

Service Quality at the Karampuang Village Office, Makassar City

H.R, Muh Asri (Unknown)
Aslinda, Andi (Unknown)
Muhammad Rivai, Andi (Unknown)

Article Info

Publish Date
30 Nov 2025

Abstract

This study aims to determine the quality of service at the Karampuang Village Office, Makassar City. To achieve this goal, the researchers used data collection techniques through documentation, observation, and interviews. The data obtained from the research results were processed using qualitative analysis to determine the quality of service at the Karampuang Village office, Makassar City. The results of the study indicate that the cause of the low quality of public services in Karampuang Village, Makassar City is caused by the indicators in the Tangible and Reliability dimensions that have not been implemented in accordance with service standards. The indicators that have not run according to service standards are (1) Tangible dimensions (physical evidence), namely the inconvenience of service places including non-functioning facilities.

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Journal Info
Public Resource Innovation Management and Excellence (PRIME)
Website

Abbrev

PRIME

Publisher

Universitas Negeri Makassar

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

Description

Public Resource Innovation Management and Excellence (PRIME) is a peer-reviewed, open-access journal dedicated to advancing the knowledge and practice of public resource management. Our mission is to provide a platform for researchers, scholars, and practitioners to share cutting-edge research, ...