<![CDATA[Shopee is the number one most downloaded marketplace application on the App Store and Play Store. In its promotion, Shopee provides discounts on shipping costs, price discounts, and cashback for each transaction; however, not all of its users are satisfied with the service. There are criticisms and suggestions, one of which is conveyed via social media, Twitter. Sentiment analysis was conducted to extract information related to Shopee user reviews on Twitter. The stages of the research carried out followed the Cross Industry Standard Process for Data mining (CRISP-DM) method, namely Business Understanding, Data Understanding, Data Preparation, Modeling, Evaluation, and Deployment. Data collection was carried out by scraping, and all classification processes were carried out using the RapidMiner tool. The data obtained tends to contain negative sentiment rather than positive; most reviews are made by buyers and discuss promos. Sentiment classification is carried out by applying the Naive Bayes Classifier and TF-IDF as feature extraction. Testing using 10-fold cross-validation and a Confusion Matrix resulted in an accuracy value of 84.20%, a precision value of 87.21%, and a recall value of 84.20%.]]>
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