Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset
Vol. 1 No. 2 (2023): Maret : Jurnal Penelitian Manajemen dan Inovasi Riset

Analisa Pelayanan Tiket Terhadap Kepuasan Pelanggan Pada PT. Pelayaran Nasional Indonesia (PELNI) Cabang Medan

Sohibudin Sohibudin (Unknown)
Lilis Lilis (Unknown)
Fadiyah Hani Sabila (Unknown)

Article Info

Publish Date
09 Dec 2024

Abstract

PT. Pelayaran Nasional Indonesia (PELNI) is a company engaged in the field of marine transportation services, namely passenger ships, roro ships, container ships, pioneer ships and so on. Therefore, the importance of "service" to customer satisfaction (passengers) is very influential. Customer service can be defined as all forms of customer service in the form of services and in the form of goods which in principle are the responsibility and are carried out by PT. Pelayaran Nasional Indonesia (PELNI) Medan Branch, in order to fulfill the needs of the community and comply with regulations and laws.

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Journal Info
Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset
Website

Abbrev

Lokawati

Publisher

Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Human Resource Management, Financial Management, Marketing Management, Public Sector Management, Operations Management, Supply Chain Management, Corporate Governance, Business Ethics, Management Accounting and Capital Markets and ...