Majority Science Journal
Vol. 3 No. 4 (2025): MSJ-November

ANALYSIS OF PUBLIC ACCEPTANCE OF E-GOVERNMENT SERVICES USING THE TAM MODEL (TECHNOLOGY ACCEPTANCE MODEL)

Pradana, Harrizki Arie (Unknown)
Salamat , Moh. Aizi Bin (Unknown)



Article Info

Publish Date
27 Nov 2025

Abstract

This study analyzes public acceptance of e-Government services in Indonesia using the Technology Acceptance Model (TAM), originally developed by Davis (1989), through a Systematic Literature Review (SLR) of national and international publications from 2015 to 2024. TAM positions Perceived Usefulness and Perceived Ease of Use as key drivers of technology adoption behavior, and in the context of public services, is further influenced by external variables such as trust and system quality. The findings show that Perceived Usefulness, Perceived Ease of Use, and Trust are consistently the dominant determinants of public acceptance of digital government platforms. Although adoption rates continue to increase, digital literacy gaps, access inequality, interface usability issues, and concerns over data security remain significant barriers. This study concludes that improving user experience, strengthening digital trust and cybersecurity, and enhancing digital inclusion programs are essential to ensuring sustainable e-Government adoption in Indonesia

Copyrights © 2025






Journal Info

Abbrev

msj

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

Description

MSJ : Majority Science Journal is a scientific journal that is published periodically every 3 months which contains various scientific articles as a result of research. MJS is a multidisciplinary journal published by PT Hafasy Dwi Nawasena in collaboration with several lecturers to contribute to ...