JURISMA: Jurnal Riset Bisnis & Manajemen
Vol. 15 No. 2: Oktober 2025

Online Shopping Issues on Consumer Behavior and Their Impact on Repurchase Decisions (A Survey on E-commerce in Indonesia)

Winfrey, Eveline (Unknown)
Suhardi, Mulyadi (Unknown)
Aulia, Mohamad Donie (Unknown)



Article Info

Publish Date
28 Nov 2025

Abstract

The objectives of this research are 1)  to find some important problems of online purchase, 2) to know the effect of  problems of online purchase on consumer behavior; 3) to reveal  the influence of consumer behavior on repeat purchase decision; 4) to know the effect of  problems of online purchase  on repeat buying decision through consumer behavior. The present writer employs the research based on the quantitative approach,  descriptive and verified design, and  survey method. As much as 100 consumers of the major online shops are selected using purposive random sampling as the respondents. The data from the site is analyzed using the partial least square structural equation modeling. The findings of the research are as follows:  First, indicators’ effect of the problems of online purchase on consumer behavior falls is moderate. Second, the influence  of the behavior of the consumer on the indicators  of the buying decision  is moderate. Third, the influence of indicators of the behavior of  consumer on repeat buying decision ranges from low to moderate effect. Fourth, The effect of the consumer behavior on the indicators of the repeat buying decision is low. Sixth, Problems of online purchase affects Consumer behavior significantly with its indicators. Seventh, Consumer behavior affects significantly the Repeat buying decision. Eight, problems of the online purchase  affects the repeat buying decision through the consumer behavior. Keywords: Online Purchase Problems; Consumer Behavior; Repeat Purchase Decision; Quantitative Approach; Partial Least Squares (PLS-SEM)

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Journal Info

Abbrev

jurisma

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

JURISMA: Jurnal Riset Bisnis & Manajemen adalah wadah informasi berupa hasil peneltian, studi kepustakaan dalam rangka meningkatkan penelitian dan ilmu ...