Journal of Sharia Business Management
Vol 4 No 4 (2025): Desember

PERSEPSI MAHASISWA TERHADAP PELAYANAN BANK SYARIAH

Annisa Afwani (Unknown)
Anggun Rohaya Putri Munthe (Unknown)
Khaila Calsa Fhadillah (Unknown)
Muhammad Ikhsan Harahap (Unknown)



Article Info

Publish Date
16 Dec 2025

Abstract

This study aims to analyze students' perceptions of Islamic banking services using a qualitative, interview-based approach. The primary focus of the study is students' understanding of Islamic service principles, their experiences as customers and prospective customers, and the factors influencing their assessment of service quality. Data were obtained through semi-structured interviews with several students from various study programs. The results indicate that most students have positive perceptions of Islamic banking service ethics and transaction security. However, complaints persist regarding the limited digitalization of services and the lack of socialization regarding Islamic products. This study recommends optimizing education, improving digital technology, and strengthening services based on the values ​​of maqāṣid al-Shari'ah (the principles of Islamic principles).

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Journal Info

Abbrev

jurnalmanajemenbisnissyariah

Publisher

Subject

Economics, Econometrics & Finance Social Sciences Other

Description

(INTERNATIONAL, Journal of Sharia Business Management) is dedicated to the development of scientific treasures in the field of Islamic economics and finance. Researchers and academics are given space to contribute to various studies published through this journal. The scope of the study of the ...