PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi
Vol. 17 No. 3 (2025): Special Issue

Rethinking Trust: The Role Of Social Support, Presence, And Content Quality In Shaping Social Commerce Intentions

Sofa Fikri Haikal Haikal (Universitas Muhammadiyah Surakarta)
Rini Kuswati (Unknown)



Article Info

Publish Date
07 Aug 2025

Abstract

This study aims to examine the impact of social support, social presence, and quality of the information regarding the plan to use social commerce, with trust serving as a variable of mediation. The study adopts a quantitative approach involving 151 respondents residing in Surakarta who have experience purchasing via social commerce platforms. Data were collected through structured questionnaires and analyzed using Structural Equation using the Partial Least Squares (PLS) approach for modeling (SEM). The results show that social support significantly affects both trust and intention to use social commerce. Social presence and content quality significantly influence want to engage in social trade, but not trust. Furthermore, trust itself does not significantly influence people's intentions to utilize social commerce and does not mediate the influence of the independent variables. These results highlight that while interactional and content-based factors directly influence user behavior, trust may not always serve as a central psychological mechanism in digital purchasing decisions.

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Journal Info

Abbrev

permana

Publisher

Subject

Economics, Econometrics & Finance Education

Description

Taxation Science Corporate Tax Individual Tax Accounting and Planning Taxes and Business Strategy Taxation Procedures for Estates, Trusts and Partnerships Financial Accounting Taxation Procedures for C Corps and S Corps Payroll and Business Tax Accounting Management Science Marketing Financial ...