Jurnal Ekonomi Utama (Juria)
Vol 3 No 2 (2024): Jurnal Ekonomi Utama (Juria)

The Influence of Service Quality on Consumer Purchase Decisions

Erlina Puspitaloka Mahadewi (Business & Economy Faculty, Universitas Esa Unggul, Jakarta, Indonesia)
Arnastya Iswara Sanantagraha (Computer Science Department, BINUS Graduate Program - Doctor of Computer Science, Indonesia)



Article Info

Publish Date
15 Jul 2024

Abstract

This study aims to determine the effect of service quality on consumer purchasing decisions at Warung Makan Soto Madura in Ciputat, South Tangerang. The method used is explanatory research with a sample of 99 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study, the service quality variable obtained an average score of 3.42 with good criteria. The purchasing decision variable obtained an average score of 3.84 with good criteria. Service quality has a significant effect on purchasing decisions with the regression equation Y = 8.624 + 0.871X, and a correlation value of 0.770 or strong with a determination of 59.3%. Hypothesis testing obtained t count> t table or (11.699> 1.986) and a significance of 0.000 <0.05.

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Journal Info

Abbrev

juria

Publisher

Subject

Economics, Econometrics & Finance

Description

Specific research areas or areas covered by Juria: Jurnal Ekonomi Utama include, but are not limited to: challenges of economic globalization, economic digitization, e-commerce and fintech, rural and rural economic development, creative economy development, international trade and finance, public ...