ANALISIS DAN PEMODELAN PROSES BISNIS UMKM KAFFAH PARFUME MENGGUNAKAN BPMN UNTUK MENINGKATKAN EFISIENSI OPERASIONAL

Silvi Rahmawati (Universitas Islam Negeri Sumatera Utara)
Abdul Azis Nasution (Universitas Islam Negeri Sumatera Utara)
Mira Fathila Sari (Universitas Islam Negeri Sumatera Utara)
Harsya Haryo Prastya (Universitas Islam Negeri Sumatera Utara)
Indah Riski Panjaitan (Universitas Islam Negeri Sumatera Utara)
Ari Sahputra (Universitas Islam Negeri Sumatera Utara)
Rizky Khaliq (Universitas Islam Negeri Sumatera Utara)
Ika Yusnita Sari (Universitas Islam Negeri Sumatera Utara)

JESASI
Vol. 2 No. 2 (2025): JESASI (Jurnal Edukasi, Sains, dan Inovasi) edisi November 2025

This study analyzes and models the business processes of UMKM Kaffah Parfume using the Business Process Model and Notation (BPMN) method. The analyzed processes include ordering, raw material procurement, and product delivery. Business process modeling was carried out to represent operational activities and identify inefficiencies affecting organizational performance. Simulation using Bizagi Modeler indicates several areas requiring improvement, particularly in raw material stock management, delivery coordination, and order documentation. The proposed process improvements are expected to enhance operational efficiency and reduce delivery time, thereby supporting better customer satisfaction and overall business management.