<![CDATA[The rapid advancement of information technology has encouraged small and medium-sized enterprises to shift from manual operational procedures to structured digital systems. However, many small printing businesses continue to face delays, data inconsistencies, and limited real-time monitoring due to conventional order management practices. These challenges highlight the need for a more responsive and efficient ordering system capable of improving transaction accuracy and service delivery speed. This study addresses the issue by developing a web-based ordering system using an iterative Agile Scrum approach, followed by a comprehensive performance evaluation through simulated concurrent user testing. The results show a substantial improvement in system responsiveness, with user data retrieval time decreasing from 11,228 ms to 2,148 ms (an 80.9% improvement) and order processing time reduced from 16,954 ms to 4,697 ms (a 72.3% improvement), resulting in an overall average efficiency gain of 76.6%. The integration of Redis caching significantly enhances system performance, stability, and load distribution, addressing the current gap in Redis implementation for small-scale printing environments. This study demonstrates that adopting a hybrid data-handling architecture can provide a scalable, reliable, and high-performance solution for digital ordering processes, enabling small enterprises to improve operational efficiency and customer satisfaction.]]>
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