Jurnal Pengabdian Kepada Masyarakat Ilmu Komunikasi
Vol. 3 No. 1 (2026): JURNAL PENGABDIAN KEPADA MASYARAKAT ILMU KOMUNIKASI

THE HUMAS INJOURNEY AIRPORTS I GUSTI NGURAH RAI BALI DALAM MEMBENTUK PERSEPSI MASYARAKAT DI ERA DIGITAL: HUMAS INJOURNEY AIRPORTS I GUSTI NGURAH RAI BALI DALAM MEMBENTUK PERSEPSI MASYARAKAT DI ERA DIGITAL

maharani, riza (Unknown)
Yulyana Dewi, Ni Luh (Unknown)



Article Info

Publish Date
18 Jan 2026

Abstract

Abstract This study aims to examine how the online public relations activities conducted by Injourney Airports at I Gusti Ngurah Rai Bali Airport shape public perception in the digital era. With the rapid development of digital technology and the high usage of social media, Ngurah Rai Airport utilizes digital platforms as effective means of interaction and communication with the public. This research highlights the digital public relations strategies implemented to enhance the airport’s image while simultaneously managing two-way communication with passengers, stakeholders, and the general community. The research method employed is qualitative, involving content analysis of social media activities and the official website of the airport. The results indicate that the use of digital media can strengthen positive public perception of the services and reputation of Ngurah Rai Airport, as well as improve engagement and real-time information transparency. These findings underscore the importance of public relations adaptation in the transportation sector in the digital era to achieve effective communication and build public trust. Keywords: Public Relations, I Gusti Ngurah Rai Airport Bali, Public Perception, Digital Era, Social Media

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Journal Info

Abbrev

COMM

Publisher

Subject

Humanities Computer Science & IT Education Languange, Linguistic, Communication & Media Social Sciences

Description

Focus Jurnal Pengabdian Kepada Masyarakat Ilmu Komunikasi (COMMs) bertujuan untuk menyediakan wadah bagi peneliti di bidang Komunikasi untuk mempublikasikan artikel asli dari kegiatan pengabdian kepada masyarakat. Scope Ruang lingkup Jurnal Pengabdian Kepada Masyarakat Ilmu Komunikasi (COMMs) ...