International Journal of Marketing and Human Resource Research
Vol. 7 No. 1 (2026): International Journal of Marketing and Human Resource Research

Sensory Marketing Strategies and Their Influence on Purchasing Decisions in Offline Retail

Nasaruddin, Nasaruddin (Unknown)
Syam, Andi Wahyuni (Unknown)
Anugrahwati, Anugrahwati (Unknown)
Andania, Ana (Unknown)
Ismail, Ismail (Unknown)



Article Info

Publish Date
09 Jan 2026

Abstract

This study examines the role of sensory marketing strategies in enhancing shopping experiences and consumer loyalty in offline retail in the semi-urban area of Bone Regency. Using a qualitative approach with in-depth interviews and participatory observation, this study found that sensory elements such as lighting, music, aroma, and opportunities for direct interaction with products significantly influence consumer comfort, positive emotions, and visit duration in stores. The optimal implementation of sensory strategies increases the likelihood of impulse purchases and builds positive perceptions, satisfaction, and customer loyalty. These findings confirm that physical stores retain a unique advantage as a multisensory experience arena that digital channels cannot fully replace. However, the study also identified challenges such as resource constraints, varying consumer preferences, the need for more personalized service, and innovation in promotions and store facilities. The practical implications of this research encourage retailers to be more structured in designing store ambience, enhancing staff training, and integrating experience-based loyalty programs. Further research is recommended to expand the context, quantitatively measure the specific contributions of each sensory element, and explore the integration of sensory strategies with digital innovations within an omnichannel ecosystem.

Copyrights © 2026






Journal Info

Abbrev

ijmhrr

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

International Journal of Marketing & Human Resource Research (IJMHRR) is a peer-reviewed and international marketing and human resource journal. The journal covers topics in the areas of human resource management, marketing, organizational behaviour, pricing, digital marketing, social marketing, ...