Smart Techno (Smart Technology, Informatic and Technopreneurship)
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User Satisfaction Analysis of the E-Monev Application Using the Integration of the EUCS and TAM Methods: A Case Study of the Jombang Regency Government

Mochamad Imamudin (Unknown)
Farhan, Ahmad (Unknown)
Kurniawan, Eddy (Unknown)



Article Info

Publish Date
16 Dec 2025

Abstract

The E-Monev application is used as a system for monitoring and evaluating program performance. However, based on preliminary field observations, it is found that some E-Monev users still experience various difficulties. Several commonly reported problems include an application interface that is considered difficult to understand, data access processes that are often slow and require a long time to load information, and confusion in operating the menus available in the E-Monev application. This study seeks to investigate user satisfaction and acceptance of the E-Monev application by combining two frameworks: the End User Computing Satisfaction (EUCS) and the Technology Acceptance Model (TAM). A quantitative approach was employed, involving the distribution of questionnaires to 134 E-Monev users within the Jombang Regency Government. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) through SmartPLS 4. The analysis encompassed both the outer model assessing convergent validity, discriminant validity, and reliability and the inner model, which included evaluation of R-square, effect size, predictive relevance, and hypothesis testing.The results show that several variables, namely Content (t-value = 2.759; p-value = 0.006), Perceived Ease of Use (t-value = 3.637; p-value = 0.000), and Attitude (t-value = 14.965; p-value = 0.000), have a significant effect on the actual use of the application. Meanwhile, the variables of Accuracy, Perceived Usefulness, Ease of Use, Format, and Timeliness do not show a significant influence on user attitude. The factor with the strongest effect is Attitude toward Actual Use; therefore, enhancing users’ positive attitudes becomes the main key to optimizing E-Monev utilization. These findings provide insights for system administrators to improve content quality, ease of interaction, and user experience so that the implementation of E-Monev can be carried out more effectively.

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Journal Info

Abbrev

smart-techno

Publisher

Subject

Computer Science & IT

Description

Jurnal Smart-Techno merupakan jurnal ilmiah dan bersifat terbuka untuk menampung hasil penelitian ilmiah. Jurnal ini bersifat elektronik dengan harapan memungkinkan penyebaran informasi ilmiah tanpa batas ke seluruh wilayan Indonesia. Secara garis besar, Jurnal Smart-Techno menampung hasil karya ...