EQIEN - JURNAL EKONOMI DAN BISNIS
Vol 14 No 04 (2025): Journal Of Economics and Business

ESTABLISHING SALES ETHICS AND ITS IMPACT ON CUSTOMERS IN URBAN BANKING ORGANIZATIONS

Widiya Avianti (Unknown)
Pitaloka, Endang (Unknown)



Article Info

Publish Date
14 Dec 2025

Abstract

To determine how sales incentive systems impact salespeople's ethical behavior, consumer perceptions of the firm, and consumer perceptions of banking products, an investigation was conducted at bank financial institutions. The study was conducted in Indonesian cities. A total of 231 people were surveyed who were aware of the sales force reward system through purposive sampling method. The results of data processing using structural equation models show that the salesperson reward system affects the ethical behavior of salespeople. As this study finds, there is a relationship between marketing management and human resource management. This is the only independent variable related to human resource management. The two variables are the salesperson ethical behavior system and the salesperson reward system, so the strategy of creating consumer perception depends on the company's HR management elements.

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Journal Info

Abbrev

OJS

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal E-Qien adalah wadah informasi ilmiah bidang ilmu ekonomi dan bisnis, berupa hasil studi kepustakaan maupun studi empiris. Volume 6 Nomor 1 Bulan Februari Tahun 2019. Frekuensi terbitan 2 kali dalam ...