Global Education Journal
Vol. 3 No. 3 (2025): Global Education Journal (GEJ)

Analysis of Administrative Staff Workload in Public Service Institutions that Support Public Education

Nugraha, Yopie Purwa (Unknown)
Suwanto, Slamet (Unknown)



Article Info

Publish Date
30 Dec 2025

Abstract

Public services at the sub-district level require proportional employee workload management for effective organizational performance. However, in Regolwetan Sub-district, South Sumedang District, an imbalance in workload among employees is still found, impacting service quality. This study aims to analyze employee workload, identify inhibiting factors, and determine solutions for improvement. The research method used was qualitative with a descriptive approach through in-depth interviews, observation, and documentation. The results indicate that the workload is not evenly distributed, especially among public service employees with high work volumes. The main obstacles include limited human resources, suboptimal delegation of authority, inadequate work facilities, and additional tasks beyond job functions. This study concludes that workload analysis in Regolwetan Sub-district is not optimal and requires a reorganization of task distribution to improve employee performance and the quality of public services.

Copyrights © 2025






Journal Info

Abbrev

gej

Publisher

Subject

Education Social Sciences Other

Description

Global Education Journal (GEJ) (P-ISSN 2987-5218|& E- ISSN 2986-6529) is a blind peer-reviewed journal published by Civiliza Publishing, Indonesia. This journal publishes research articles, conceptual articles, field study reports and book reviews on all scopes of education (See Focus and Scope). ...