International Journal Of Science, Technology & Management (IJSTM)
Vol. 3 No. 2 (2022): March 2022

The Influence of Service Quality and Price on Inpatient Treatment Decisions at Mitra Sejati General Hospital with Consumer Satisfaction as an Intervening Variable

Epinaldi Inganta Pratama Ginting (Unknown)
Galumbang Hutagalung (Unknown)
Nagian Toni (Unknown)

Article Info

Publish Date
21 Mar 2022

Abstract

The purpose of this study is to determine the influence of Service Quality and Price to Decision Inpatient Treatment in RSU Mitra Sejati with Consumer Satisfaction as an Intervening Variable. The sample in this study as many as 100 Respondents hospitalization. This research using SPSS Version 23. The results showed the Quality of Service has a Positive influence on the Decision of Inpatient Treatment in RSU Mitra Sejati. Price has a positive effect on the Decision of Inpatient Treatment in RSU Mitra Sejati Decision of the Treatment has a positive influence on Consumer Satisfaction in RSU Mitra Sejati. Service quality has a Positive influence on Consumer Satisfaction in RSU Mitra Sejati. Price has a positive influence on Consumer Satisfaction in RSU Mitra Sejati. Service quality has a positive influence on the Decision of the Inpatient Treatment through customer Satisfaction as an intervening variable. Price has a positive influence on the Decision Beorbat Hospitalization through customer Satisfaction as an intervening variable.

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Journal Info
International Journal Of Science, Technology & Management (IJSTM)
Website

Abbrev

ijstm

Publisher

CV. Inara

Subject

Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

Description

International Journal of Science, Technology & Management (IJSTM) is an international scholarly refereed research journal which aims to promote the theory and practice of science, technology, innovation, engineering and ...