JURNAL MANAJEMEN (EDISI ELEKTRONIK)
Vol. 17 No. 2 (2026): Jurnal Manajemen (Edisi Elektronik)

Perceived Organizational Support and Self Efficacy on Employee Performance: The Mediating Role of Job Satisfaction at PDAM Tirta Hidayah Bengkulu City

Okta Mustika Pratiwi (Universitas Bengkulu)
Nasution (Universitas Bengkulu)



Article Info

Publish Date
05 Jun 2026

Abstract

In human resource development, employee performance in a company is essential to achieving corporate success. However, many companies face problems with low employee performance due to suboptimal human resource management, which hinders the achievement of corporate goals. This study aims to identify the influence of perceived organizational support and self-efficacy on employee performance, with job satisfaction as a mediating variable in employees at PDAM Tirta Hidayah Bengkulu City. This study uses a quantitative approach with data collection methods including questionnaires. The population in this study consists of all 361 employees of PDAM Kota Bengkulu. From this population, 183 people were selected using random sampling to be used as study data. In this case, the minimum sample size for the study was determined using Hair's formula, which shows that the total sample can be calculated by multiplying the indicators by 5 or 10. There were 26 indicators in this study. Data analysis was performed statistically using the SmartPLS 3.0 data analysis software model. The results of the study show that perceived organizational support and self-efficacy significantly and positively affect employee performance, either directly or through job satisfaction. In addition, job satisfaction is a significant mediator in strengthening the impact of these two variables on employee performance.

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Journal Info

Abbrev

manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Manajemen fokus pada penelitian dan artikel yang bertemakan manajemen dengan sub pembahasan: manajemen SDM, manajemen pemasaran, manajemen keuangan, manajemen syariah, manajemen rumah sakit dan manajemen bisnis serta manajemen strategik ...