ANALISIS FAKTOR PENYEBAB GAGAL KIRIM PAKET MENGGUNAKAN METODE FTA DAN FMEA PADA PT XYZ

Amel Dika Fista Iamanda (Universitas Muhammadiyah Gresik)
Indro Kirono (Universitas Muhammadiyah Gresik)

MANAJEMEN DEWANTARA
Vol 10 No 1 (2026): MANAJEMEN DEWANTARA

Objectives: To identify the causes of delivery failures and prioritize operational risk mitigation at PT XYZ. Methods: Descriptive-quantitative research integrating Fault Tree Analysis (FTA) and Failure Mode and Effects Analysis (FMEA), using operational data and customer complaints from 2025. Research Gap/Novelty: Combines FTA and FMEA to systematically identify root causes and prioritize logistics delivery risks. Results: Delivery delays had the highest Risk Priority Number (RPN) of 280, followed by package damage (192) and package loss (189). Conclusion: Integrating FTA and FMEA supports effective risk prioritization and improves logistics service quality.