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All Journal MANAJEMEN DEWANTARA
Amel Dika Fista Iamanda
Universitas Muhammadiyah Gresik
Economics, Econometrics & Finance

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ANALISIS FAKTOR PENYEBAB GAGAL KIRIM PAKET MENGGUNAKAN METODE FTA DAN FMEA PADA PT XYZ Amel Dika Fista Iamanda; Indro Kirono
MANAJEMEN DEWANTARA Vol 10 No 1 (2026): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i1.21564

Abstract

Objectives: To identify the causes of delivery failures and prioritize operational risk mitigation at PT XYZ. Methods: Descriptive-quantitative research integrating Fault Tree Analysis (FTA) and Failure Mode and Effects Analysis (FMEA), using operational data and customer complaints from 2025. Research Gap/Novelty: Combines FTA and FMEA to systematically identify root causes and prioritize logistics delivery risks. Results: Delivery delays had the highest Risk Priority Number (RPN) of 280, followed by package damage (192) and package loss (189). Conclusion: Integrating FTA and FMEA supports effective risk prioritization and improves logistics service quality.
Co-Authors Indro Kirono