<![CDATA[Objective: This study aims to evaluate the level of community satisfaction with the services provided by the Hulu Sungai Utara District Regional Library and determine the Community Satisfaction Index (IKM) based on several service indicators. Method: A descriptive quantitative research design was employed, utilizing a sample of 94 respondents. Data were collected through questionnaires, observations, literature reviews, and documentation. The research used the Public Satisfaction Index (IKM) analysis, as prescribed by PERMENPAN-RB No. 14 of 2017, which applies a Likert scale to assess satisfaction across nine service elements. Results: The study found a Community Satisfaction Index of 76.1, placing the service quality in the "Less Good/Unsatisfied" category. While the highest satisfaction was recorded for requirements (79.4), the lowest was for facilities and infrastructure (74.2). Four service indicators, including completion time and staff competence, were identified as needing improvement. Novelty: This research provides valuable insights into public satisfaction with regional library services, highlighting specific service areas for enhancement and offering recommendations for improving overall service quality. It contributes to the body of knowledge on public service evaluation in Indonesia, particularly in library services.]]>
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