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All Journal Journal of Malikussaleh Public Economics eProceedings of Management Journal of Social Science Ruhui Rahayu: Jurnal Pengabdian Kepada Masyarakat
Siti Rabiah, Siti
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Analisis Media Social Monitoring X @KAI121 Pada PT. Kereta Api Indonesia (Persero) dalam Membangun Citra Rabiah, Siti; Primasari, Intan
eProceedings of Management Vol. 11 No. 6 (2024): Desember 2024
Publisher : eProceedings of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kehadiran media sosial X @KAI121 menjadi sebuah alat komunikasi untuk berinteraksi antara PT. Kereta ApiIndonesia dengan para pelanggan. Selain itu di tahun 2011 terdapat penangan kasus pelecehan seksual yang dinilaitidak tepat dalam penanganan kasus tersebut. Sehingga hal ini memiliki dampak pada keberlangsungan citra PT.Kereta Api Indonesia. Penelitian ini membahas mengenai analisis social media monitoring pada akun X @KAI121yang telah dilaksanakan oleh PT. Kereta Api Indonesia. Penelitian ini bertujuan untuk mengetahui bagaimana analisissocial media monitoring X @KAI121 dalam membangun citra positif. Penelitian ini menggunakan teori tahap-tahapmedia monitoring dari Arief, N (2019:55) yang meliputi pencarian istilah kata kunci, pemilihan media, tujuan mediamonitoring, dan analisis data. Selain itu, peneliti juga menggunakan teori dari Ruslan (2016 : 150) yaitu 4 langkahproses public relations. Penelitian ini menggunakan metode penelitian kualitatif, paradigma post positivisme, danteknik pengumpulan yang digunakan melalui wawancara, observasi, studi dokumentasi, dan studi literatur. Hasilpenelitian ini menunjukan PT. Kereta Api Indonesia pada divisi Contact Center 121 telah melakukan social mediamonitoring dengan menggunakan bantuan aplikasi Ripple 10. Hasil dari media monitoring melalui Ripple 10 untukmengetahui hasil interaksipelanggan dengan PT. KAI di X, mengetahui gambaran audiens terkait PT. KAI, danpemberitaan positif terkait PT.KAI Kata Kunci-pemantauan, citra, media sosial
PELESTARIAN LINGKUNGAN BERBASIS PEMBERDAYAAN MASYARAKAT DI DESA MUSER KECAMATAN MUARA SAMU KABUPATEN PASER: Environment Conservation Based on Community Empowerment in Muser Village Muara Samu District, Paser Regency Gunawan, Asril; Maiateng, Delaya Alorinda; Oktaviani, Ella; Ginting, Ica Navratilova Br; Agustina, Marini; Imka, M. Rifky; Dealyardy, Muhammad Alief; Muhajirin, Muhammad Giffar; Khoirunnisa, Salza; Rabiah, Siti; Ananda, Tasya; Hutauruk, Vida Gavrila
Jurnal Ruhui Rahayu: Jurnal Pengabdian Masyarakat Ilmu Humaniora Vol 1 No 2 (2022)
Publisher : Program Studi Sastra Indonesia Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/ruhuirahayu.v1i2.48

Abstract

Abstract: Community service activity is a concrete manifestation of KKN students in supporting aspects of the Tri Dharma of Higher Education service through environmental preservation based on community empowerment in muser villages. Community service activities in Muser Village aim to enable students to provide assistance to the community by going directly and utilizing potential resources, both natural and human resources, in the Environmental Preservation program. Environmental preservation is a work program that aims to provide education to the community on the importance of preserving the environment in the village. The activities carried out are planning work programs, coordinating with related parties such as village heads, RT heads, and other parties. The results achieved through this work program are the creation of a village environment that is healthy and clean from waste and produces seeds that can be given to every RT and schools so that they look more beautiful. Keywords: Village; environment; community; preservation. Abstrak: Kegiatan pengabdian masyarakat merupakan wujud nyata dari mahasiswa KKN dalam mendukung aspek pengabdian Tri Dharma Perguruan Tinggi melalui pelestarian lingkungan berbasis pemberdayaan masyarakat di desa muser. Kegiatan pengabdian di Desa Muser bertujuan agar mahasiswa mampu memberikan pendampingan kepada masyarakat dengan terjun langsung dan memanfaatkan potensi sumber daya baik sumber daya alam maupun manusia dalam program Pelestarian Lingkungan. Pelestarian lingkungan merupakan program kerja yang bertujuan memberikan edukasi pada masyarakat dalam pentingnya menjaga kelestarian lingkungan di desa. Adapun kegiatan yang dilakukan yakni perencanaan program kerja, melakukan koordinasi dengan pihak terkait seperti kepala Desa, ketua RT, dan pihak-pihak lainnya. Hasil yang dicapai melalui program kerja ini yaitu terciptanya lingkungan desa yang sehat dan bersih dari sampah serta menghasilkan bibit yang dapat diberikan di setiap RT maupun sekolah-sekolah agar semakin terlihat asri. Kata Kunci: Desa, lingkungan, masyarakat, pelestarian.
COMMUNITY SATISFACTION INDEX FOR SERVICES AT THE HULU SUNGAI UTARA DISTRICT REGIONAL LIBRARY Junaidi, Junaidi; Emilyana, Rina; Rabiah, Siti
Journal of Social Science Vol. 2 No. 4 (2025): Journal of Social Science
Publisher : PT. Antis International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijss.v2i4.89

Abstract

Objective: This study aims to evaluate the level of community satisfaction with the services provided by the Hulu Sungai Utara District Regional Library and determine the Community Satisfaction Index (IKM) based on several service indicators. Method: A descriptive quantitative research design was employed, utilizing a sample of 94 respondents. Data were collected through questionnaires, observations, literature reviews, and documentation. The research used the Public Satisfaction Index (IKM) analysis, as prescribed by PERMENPAN-RB No. 14 of 2017, which applies a Likert scale to assess satisfaction across nine service elements. Results: The study found a Community Satisfaction Index of 76.1, placing the service quality in the "Less Good/Unsatisfied" category. While the highest satisfaction was recorded for requirements (79.4), the lowest was for facilities and infrastructure (74.2). Four service indicators, including completion time and staff competence, were identified as needing improvement. Novelty: This research provides valuable insights into public satisfaction with regional library services, highlighting specific service areas for enhancement and offering recommendations for improving overall service quality. It contributes to the body of knowledge on public service evaluation in Indonesia, particularly in library services.
THE EFFECT OF INFLATION AND EDUCATION LEVEL ON PER CAPITA EXPENDITURE IN NORTH SUMATRA Rabiah, Siti; Juanda, Reza; Murtala; Juliansyah , Hijri
Journal of Malikussaleh Public Economics Vol. 8 No. 2 (2025): JOURNAL OF MALIKUSSALEH PUBLIC ECONOMICS
Publisher : LPPM Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/jompe.v8i2.24559

Abstract

This study aims to determine the effect of inflation and the level of education on per capita expenditure in North Sumatra in 2004-2023. The research method used in this study is a multiple linear regression method. The results of this study indicate that partially the inflation rate has no effect on per capita expenditure in North Sumatra. While the level of education has a positive and significant effect on per capita expenditure in North Sumatra. Simultaneously showed that the rate of inflation and the level of education affect per capita spending in North Sumatra.
Co-Authors Agustina, Marini Ananda, Tasya Asril Gunawan, Asril Dealyardy, Muhammad Alief Emilyana, Rina Ginting, Ica Navratilova Br Hutauruk, Vida Gavrila Imka, M. Rifky Intan Primasari Juanda, Reza Juliansyah , Hijri Junaidi Junaidi Khoirunnisa, Salza Maiateng, Delaya Alorinda Muhajirin, Muhammad Giffar Murtala Oktaviani, Ella