Journal of Digital Business and Data Science
Vol. 2 No. 2 (2025): Journal of Digital Business And Data Science

Case Study of the Application of Digital Marketing in Increasing the Competitiveness of MSMEs in the Industrial Era 4.0

Gunariah, Frilla (Unknown)
Purwanti, Neli (Unknown)
Amelia, Amelia (Unknown)



Article Info

Publish Date
03 Jan 2026

Abstract

This study aims to analyze the application of digital marketing in increasing the competitiveness of MSMEs in Indonesia, focusing on three MSME actors in various sectors: culinary, handicrafts, and retail. Through in-depth interviews, it was found that digital marketing has a positive impact on product visibility, market reach, and interaction with customers. Social media platforms such as Instagram, Facebook, and marketplaces such as Shopee and Tokopedia allow MSMEs to reach a wider range of consumers, reduce marketing costs, and increase sales. However, the challenges faced by MSMEs include price competition in the marketplace, limited human resources in digital marketing management, and consistency in content creation. This study concludes that the success of the implementation of digital marketing is highly dependent on internal readiness, technology access, and planned strategies. Therefore, MSME actors need to strengthen their digital capabilities through more efficient training and resource management to maximize the potential of digital marketing and strengthen competitiveness in an increasingly competitive global market. The research provides practical implications for MSME practitioners in formulating adaptive digital strategies, for policymakers in designing targeted digital literacy programs, and for business incubators in developing sector-specific mentoring frameworks to enhance the digital competitiveness of Indonesian MSMEs.

Copyrights © 2025






Journal Info

Abbrev

pl

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Digital Business and Data Science a double-blind peer-reviewed open-access academic journal committed to publishing high-quality, multidisciplinary research focused on rural development and innovation. The journal is published biannually by Politeknik Siber Cerdika Internasional. The ...