Inovator : Jurnal Manajemen
Vol 14 No 2 (2025): SEPTEMBER

How Tax Consultants and E-Commerce Actors Grapple with Evolving Digital Tax Rules

Juliansah, Irvan (Unknown)
Marthalina (Unknown)



Article Info

Publish Date
01 Dec 2025

Abstract

The rapid growth of Indonesia's digital economy has created challenges for tax collection, prompting new regulations. This study explores the on-the-ground effectiveness of these digital tax rules. A qualitative case study was conducted in Greater Jakarta, using interviews and observations with e-commerce actors and tax consultants. Data were analyzed thematically. The implementation is hampered by regulatory complexity, low tax literacy, and technological limitations. Perceptions of fairness strongly influence voluntary compliance, while tax consultants act as essential intermediaries who bridge the gap between regulators and taxpayers. The study advocates for simplified regulations, improved taxpayer education, and robust infrastructure support to enhance compliance and foster a more effective digital taxation system.

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Journal Info

Abbrev

INOVATOR

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal INOVATOR , Jurnal ini memberikan inovasi pada perkembangan teknologi dan ilmu manajemen dengan memberikan informasi praktis hasil pemikiran dan penelitian para pakar manajemen dengan scope : Manajemen Sumber Daya Manusia; Manajemen Keuangan; Manajemen Pemasaran; Manajemen Operasional dan ...