Jurnal Pengelolaan Laboratorium Pendidikan
Vol.8, No.1, Januari 2026

Pengaruh Fasilitas dan Kualitas Layanan terhadap Kepuasan Pengguna Laboratorium Komputer FEBI UIN K.H. Abdurrahman Wahid, Pekalongan

Nuzulul, Nuzulul (Unknown)
Andrean, Rizky (Unknown)



Article Info

Publish Date
06 Jan 2026

Abstract

The provision of adequate infrastructure and optimal services is very important in supporting the effectiveness of academic activities, including in the context of computer laboratories as a means of supporting student learning. This study aims to examine the effect of facilities and service quality on user satisfaction of computer laboratories at FEBI UIN K.H. Abdurrahman Wahid Pekalongan. This study uses a quantitative approach by distributing Likert-sized questionnaires to 119 respondents who are students who use computer laboratories. In analyzing the data using multiple linear regression techniques to determine whether there is an influence of facility variables and service quality on user satisfaction using IBM SPSS 27 tools. The results of the study show that facilities significantly affect user satisfaction, where the t count of the facility variable is 5.397 > t table of 1.980 and a significance value of 0.000 <0.05. Service quality significantly affects user satisfaction, where the t count is 4.918 > t table of 1.980 and a significance value of 0.00 <0.05. Simultaneously, shared facilities and service quality influence user satisfaction, with the calculated F-value of 90.196 exceeding the F-table value of 3.07, with a significance level of 0.00 < 0.05.

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Journal Info

Abbrev

jplp

Publisher

Subject

Education

Description

Jurnal Pengelolaan Laboratorium Pendidikan (JPLP, e-ISSN: 2654-251X) adalah jurnal yang bertujuan mewadahi semua informasi karya ilmiah hasil penelitian, telaah pustaka, makalah teknis, dan kajian buku, dari bidang Pengelolaan Laboratorium. JPLP diterbitkan oleh Persatuan Pranata Laboratorium ...