EDUCTUM: Journal Research
Vol. 5 No. 1 (2026): Eductum: Journal Research

The role of trust in mediating the influence of influencer marketing and online customer reviews on hmns perfume purchase decisions

Putri, Ayu Putu Diah Pradnyani (Unknown)
Kustina, Ketut Tanti (Unknown)



Article Info

Publish Date
01 Jan 2026

Abstract

The development of digital marketing has led to the increasing use of influencer marketing and online customer reviews as strategies to influence consumer purchasing decisions, particularly for sensory experience-based products such as perfume. This study aims to analyze the influence of influencer marketing and online customer reviews on purchasing decisions, with trust as a mediating variable among HMNS perfume consumers on the Shopee platform. The research approach used a quantitative method by distributing questionnaires to 140 Gen Y and Gen Z consumer respondents in Bali who had purchased HMNS perfume through Shopee. The data analysis technique used Partial Least Square (PLS). The results showed that influencer marketing and online customer reviews had a positive and significant effect on trust. In addition, trust had a positive and significant effect on purchasing decisions. These findings also indicate that trust can significantly mediate the influence of influencer marketing and online customer reviews on purchasing decisions. These results confirm that increasing consumer trust is key to strengthening the effectiveness of digital marketing strategies in driving perfume product purchasing decisions. The practical implications of this study emphasize the importance of selecting credible influencers and managing customer reviews to build consumer trust and increase sales.

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Journal Info

Abbrev

EJR

Publisher

Subject

Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

EDUCTUM: Journal Research yang diterbitkan oleh Lembaga Riset Mutiara Akbar yang berlokasi di Kota Medan Sumatera Utara, adalah jurnal akses terbuka yang dapat digunakan sebagai media tempat para mahasiswa-mahasiswa dalam menerbitkan artikel skripsi maupun thesisnya dalam bidang ilmu Pendidikan yang ...