Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Vol. 4 No. 3 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 3 (Januari 202

Omnichannel B2B Marketing Activities for Industrial Enterprises: Integration, Challenges, and Performance Metrics : Penelitian

Ruvi, Mohammad (Unknown)



Article Info

Publish Date
22 Jan 2025

Abstract

This study explores the potential of Omnichannel strategies in Business-to-Business (B2B) marketing, focusing on the effectiveness, challenges, and success factors of integrating online and offline activities in the industrial sector. The research originality lies in its comprehensive analysis of the barriers to seamless channel integration, filling gaps in the existing literature regarding cross-channel attribution and organizational silos in industrial firms. The study employs a mixed-methods approach, combining a systematic literature review, case studies of successful omnichannel implementations, and semi-structured interviews with industry experts. Empirical results reveal that integrated marketing activities are highly effective for lead nurturing and customer retention, with omnichannel strategies achieving higher engagement rates compared to single-channel approaches. However, challenges such as data fragmentation, organizational resistance, and technology implementation costs hinder widespread adoption. Key success factors include centralized data management, sales and marketing alignment, and consistent messaging across touchpoints. The findings have significant implications for B2B marketers, emphasizing the need for strategic infrastructure investment, continuous staff training, and policy frameworks that support digital transformation.

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Journal Info

Abbrev

jerkin

Publisher

Subject

Humanities Education Languange, Linguistic, Communication & Media Mathematics Other

Description

Jurnal Pengabdian Masyarakat dan Riset Pendidikan is a journal on Faculty of Education. Jurnal JERKIN: Jurnal Pengabdian Masyarakat dan Riset Pendidikan is under the auspices of the Faculty of Education, Universitas Pahlawan Tuanku Tambusai. The journal is registered with E-ISSN: 2961-9890. Jurnal ...