Journal of Islamic Business Management Studies (JIBMS)
Vol. 6 No. 2 (2025): Journal of Islamic Business Management Studies (JIBMS)

Mengapa Konsumen Bertahan? Minat Beli dan Loyalitas terhadap Produk Skincare Lokal

Ni Putu Ari Krismajayanti (Unknown)
Made Ratih Nurmalasari (Unknown)
Putu Putri Prawitasari (Unknown)
Ida Ayu Putu Megawati (Unknown)



Article Info

Publish Date
15 Dec 2025

Abstract

The local skincare industry in Indonesia has experienced rapid growth alongside increasing public awareness of skin health and personal appearance. Although the level of local skincare product usage is relatively high, this phenomenon is not always accompanied by the formation of strong consumer loyalty toward specific brands. This study aims to analyze consumer purchase intention and loyalty toward local skincare products, as well as to identify the factors influencing the development of such loyalty.This research adopts a qualitative approach using in-depth interviews with eight informants who are users of local skincare products in Denpasar City. The data were analyzed through processes of data reduction, data display, and conclusion drawing in order to obtain a comprehensive understanding of consumer behavior.The findings indicate that consumer beliefs regarding product safety, suitability for skin type, perceived benefits, affordable pricing, and ease of access are the primary factors driving purchase intention toward local skincare products. Beliefs formed through positive usage experiences play a crucial role in encouraging repeat purchases and fostering consumer loyalty. These findings emphasize that loyalty toward local skincare brands is not solely determined by product quality, but is also shaped by perceptions of safety, relevance to local needs, and consistent usage experiences. This study is expected to contribute to the development of consumer behavior research and to serve as a strategic reference for stakeholders in the local skincare industry.

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Journal Info

Abbrev

jibms

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Journal of Islamic Business Management Studies (JIBMS) is an electronic journal published by the Institut Daarul Quran Jakarta. The JIBMS journal is dedicated to the study of sharia business management that focuses on and covers the scope of business management, sharia business, sharia banking, ...