Indonesian Journal of Islamic Economics and Business
Vol. 10 No. 2 (2025): Indonesian Journal of Islamic Economics and Business

Peran Mediasi Kepuasan Pelanggan pada Hubungan Social Media Marketing dan Kualitas Produk terhadap Niat Beli Ulang

Abiyu Syahreza, Dafa (Unknown)
Evanita, Susi (Unknown)



Article Info

Publish Date
15 Dec 2025

Abstract

This study aims to comprehensively analyze the influence of social media marketing and product quality on repurchase intention, with customer satisfaction as a mediating variable, among consumers of Magenta’s creative food products in Padang City. The research is motivated by the importance of leveraging social media as an effective promotional tool and maintaining consistent product quality to sustain and enhance customer loyalty. A quantitative research approach was employed using a survey method, involving 100 respondents who are active Magenta consumers. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to examine the relationships between variables simultaneously. The findings reveal that social media marketing and product quality have a positive and significant effect on customer satisfaction. Furthermore, both variables also positively and significantly influence repurchase intention, both directly and indirectly through the mediating role of customer satisfaction. These results underscore that effective social media marketing strategies, combined with improved product quality, play a crucial role in fostering customer satisfaction, which in turn drives sustainable repurchase intentions

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Journal Info

Abbrev

ijoieb

Publisher

Subject

Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Indonesian Journal of Islamic Economics and Business E-ISSN: 2540-9506 P-ISSN: 2540-9514 is the journal that concerns to publish broader issues on Islamic Economics and Business. It based on the presupposition that Islamic economics and Business is still on going process to be established. There is ...