INDONESIAN JOURNAL OF BUSINESS AND ECONOMICS
Vol. 8 No. 1 (2025): Indonesian Journal Of Business And Economics

THE INFLUENCE OF SOCIAL MEDIA MARKETING, FINANCIAL LITERACY,RISK PERCEPTION, AND USER SATISFACTION ON PAYLATERCONSUMER LOYALTY IN INDONESIA

Sri Nurhasana (Universitas Hafshawaty Zainul Hasan)
Wulan Dari (Universitas Muhammadiyah Sumatera Utara)
Kurnia Tika (Universitas Labuhanbatu)
Erny Wahyuni (Universitas Labuhanbatu)
Tetty Rahmiati Harahap (Universitas Labuhanbatu)



Article Info

Publish Date
06 Aug 2025

Abstract

This study aims to analyze the influence of Social Media Marketing, Financial Literacy, Risk Perception, and User Satisfaction on Consumer Loyalty among Paylater service users in Indonesia. Paylater services are increasingly popular among digital communities, but consumer loyalty to this service remains a challenge amidst increasing competition and usage risks. This study uses a quantitative approach with a survey method of 200 active Paylater user respondents. The analysis technique used is multiple linear regression with the help of SPSS software. The results show that Social Media Marketing, Financial Literacy, and User Satisfaction have a positive and significant effect on Consumer Loyalty, while Risk Perception has a negative and significant effect. Simultaneously, these four variables have a significant influence on loyalty, with an F-value of 29.783 and a significance value of 0.000. The coefficient of determination (R²) value of 0.379 indicates that 37.9% of the variation in consumer loyalty can be explained by this model. This study implies that improving digital marketing strategies, financial education, risk management, and user service quality are important steps in building sustainable Paylater consumer loyalty in Indonesia.

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Journal Info

Abbrev

pub

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

The Indonesian Journal of Business and Economics (IJBE) is a peer-reviewed academic journal published by the Faculty of Economics, University of Kuningan, Indonesia. As a biannual publication issued in June and December, it serves as a scholarly platform for the dissemination of knowledge derived ...