Jurnal Sosial, Politik dan Budaya (SOSPOLBUD)
Vol. 5 No. 1 (2026): January 2026

Sustainability Management in Gojek's Marketing Strategy: Impact on Brand Image and Customer Loyalty

Pasaribu, Veta Lidya Delimah (Unknown)
Hadi, Reza Khairul (Unknown)
Wihartika, Doni (Unknown)
Gursida, Hari (Unknown)



Article Info

Publish Date
31 Jan 2026

Abstract

Sustainability has become an important issue in the modern business world. Companies are required not only to pursue economic profits but also to pay attention to social and environmental aspects. This study aims to analyze the implementation of sustainability management in Gojek's marketing strategy and its impact on brand image and customer loyalty. The research uses a qualitative descriptive method with a literature study approach. The analysis results show that Gojek has successfully integrated the Triple Bottom Line principles into marketing activities through environmentally friendly programs, driver partner empowerment, and sustainability communication. These initiatives have proven to strengthen the company's positive image and increase customer loyalty. However, challenges remain, especially in terms of implementation costs and the still low consumer awareness.

Copyrights © 2026






Journal Info

Abbrev

sospolbud

Publisher

Subject

Social Sciences

Description

Jurnal Sosial, Politik dan Budaya (SOSPOLBUD) is a journal that focuses on publishing research results or review articles on social, political and cultural topics. This journal publishes articles of high quality and has never been published either on online or offline platforms. The SOSPOLBUD ...