Jurnal Studi Pemerintahan
Vol 16, No 3 (2025): November 2025

Digital Governance Transformation and Agile Governance Outcomes in Public Services: A Case Study of Pakuan Prima in Bogor City

Nugraha, Diva (Unknown)
Sri Kartini, Dede (Unknown)
Kasman, Andi (Unknown)



Article Info

Publish Date
30 Nov 2025

Abstract

The government holds the responsibility of delivering public services that are effective, efficient, and adaptive to contemporary developments. The utilization of information and communication technology (ICT) has given rise to the practice of digital government. Bogor City is among the regions that have implemented digital service transformation through the Pakuan Prima platform, managed by the Department of Population and Civil Registration (Disdukcapil). This study aims to analyze the implementation of digital governance transformation through Pakuan Prima services and to examine the extent to which the principles of agile governance are reflected in its practice. A quantitative approach was employed using a survey method, involving 100 respondents drawn from a total population of 9,670 users. Data were analyzed using Structural Equation Modeling–Partial Least Square (SEM-PLS). The findings reveal that digital governance transformation through Pakuan Prima achieved an average score of 4.09 (categorized as good), the e-services variable scored 4.22 (very good), while the agile governance variable recorded 4.04 (good). Statistically, digital governance transformation has a significant effect on e-services, e-services significantly influence agile governance, and digital governance transformation indirectly impacts agile governance through e-services. These results underscore that the implementation of digital transformation enhances the quality of public services and supports a form of governance that is more agile, responsive, and citizen-oriented.

Copyrights © 2025






Journal Info

Abbrev

jsp

Publisher

Subject

Social Sciences

Description

The journal focus and scope of Jurnal Studi Pemerintahan is to publish a research article within the field of an advanced understanding of how politics and political management intersect in a smart government with policy processes, program development, and resource management in a sustainable way. ...