Jurnal Tarbiyah : Jurnal Ilmiah Kependidikan
Vol. 14 No. 2 (2025)

The Role of Management Information Systems in Improving Islamic Education Services and Job Satisfaction in Madrasah

Romandoni, Ilham Yahya (Unknown)
Mutohar, Prim Masrokan (Unknown)
Junaris, Imam (Unknown)
Sulistyorini, Sulistyorini (Unknown)
Efendi, Nur (Unknown)



Article Info

Publish Date
31 Dec 2025

Abstract

This study aims to analyze the use of Management Information Systems (MIS) in improving the quality of educational services and job satisfaction at Madrasah. The research employs a mixed methods approach with a sequential exploratory design, beginning with qualitative methods through observation, interviews, and documentation, followed by quantitative analysis using questionnaires distributed to 285 respondents. Qualitative data were analyzed using the Miles and Huberman interactive model, while quantitative data were examined through simple and multiple linear regression with SPSS. The qualitative findings indicate that MIS supports administrative efficiency, provides accurate data, and enhances service quality and job satisfaction across five key aspects: responsiveness, assurance, tangibles, empathy, and reliability. However, challenges such as limited infrastructure and user adaptability remain. Quantitatively, statistical tests show that MIS has a significant impact on both service quality and job satisfaction, as indicated by the F-value (2.679) exceeding the F-table value (2.410) with a significance level of 0.00 < 0.05. This study emphasizes the importance of a comprehensive and sustainable MIS implementation strategy to support the educational vision at Madrasah.

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Journal Info

Abbrev

jtjik

Publisher

Subject

Arts Humanities

Description

Journal Tarbiyah: Jurnal Ilmiah Kependidikan has printed ISSN 2088-6991 and electronic ISSN 2548-8376. Journal Tarbiyah: Jurnal Ilmiah Kependidikan are Open Access and Peer Reviewed journals that include research articles, studies in the field of education. Journal Tarbiyah: Jurnal Ilmiah ...