TECHNOVATE
Vol. 2 No. 4 (2025): October 2025

From Frictionless to Thoughtless: The Correlation between Seamless UI/UX and Impulsive Buying Behavior in Digital Payment Apps

Suandana, Ni Putu Widantari (Unknown)
Kherismawati, Ni Putu Eka (Unknown)



Article Info

Publish Date
30 Oct 2025

Abstract

The evolution of financial technology has shifted the focus of payment system design from security to "frictionless" experiences. While seamless UI/UX (User Interface/User Experience) enhances efficiency, it inadvertently minimizes the cognitive deliberation required in purchasing decisions. This study aims to investigate how the seamless design of digital payment apps correlates with impulsive buying behavior among Generation Z. Using a descriptive quantitative method with 30 undergraduate students, this research analyzes user interaction patterns and spending habits. The findings reveal a critical correlation: the reduction of transaction barriers (such as one-click checkout and biometric login) significantly lowers the psychological threshold for spending. 65% of respondents admitted that the speed of transaction prevents them from reconsidering unnecessary purchases, leading to a "thoughtless" buying state. The study concludes that while "frictionless" design optimizes convenience, it acts as a catalyst for hedonic consumption by bypassing the rational evaluation process known as System 2 thinking.

Copyrights © 2025






Journal Info

Abbrev

technovate

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

Description

TECHNOVATE: Journal of Information Technology and Strategic Innovation Management is a scientific journal that publishes original articles based on the latest knowledge, research, and applied research as well as the latest scientific developments in Information Technology, Enterprise-Oriented ...