Human Capital Development
Vol 12 No 1 (2025): Human Capital Development

PENGARUH BRAND IMAGE, ELECTRONIC WORD OF MOUTH, DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN MENGINAP DI HOTEL 88 MANGGA BESAR 120

Azizi, Dafa Kamil (Unknown)
Surono (Unknown)



Article Info

Publish Date
23 Apr 2025

Abstract

This study aims to analyze the effect of Brand Image, electronic word of mouth (E-WOM), and service quality on consumer stay decisions at Hotel 88 Mangga Besar 120. A quantitative method with accidental sampling was applied to 150 respondents, and the data were analyzed using multiple linear regression. The results show that all three variables have a positive and significant influence on stay decisions, both partially and simultaneously, with Brand Image emerging as the most dominant factor. The model explains 48.3% of the variation in consumer decisions. These findings suggest that hotel managers should strengthen brand communication, manage online reviews effectively, and maintain service quality consistently to enhance consumer decision-making and increase occupancy rates.

Copyrights © 2025






Journal Info

Abbrev

hcd

Publisher

Subject

Other

Description

Human Capital Development adalah jurnal ilmiah yang mempublikasikan hasil penelitiaan mahasiswa dan dosen S1 Manajemen Universitas Asa Indonesia, dan yang menjadi scope jurnal ini adalah khusus manajemen ...