ABDI SABHA (Jurnal Pengabdian kepada Masyarakat)
Vol. 7 No. 1 (2026): Februari

Interpersonal communication patterns between owner and employees in the management of UMKM MAN MUN in Gorontalo City

Musa, Maman (Unknown)
Muhammad , Zenab (Unknown)
Fain Asmada, Nur (Unknown)
Ismail, Anes Yawati (Unknown)

Article Info

Publish Date
28 Feb 2026

Abstract

This study aims to analyze the patterns of interpersonal communication between the owner and employees in the management of UMKM Man Mun in Gorontalo City. The research employs a qualitative approach with a descriptive research type. Data were collected through semi-structured interviews, direct observation, and documentation. The informants in this study consisted of three individuals: one owner and two employees. The data analysis technique refers to the Miles and Huberman model, which includes data reduction, data display, and conclusion drawing. The results reveal that interpersonal communication within the organization is informal, direct, and familial. The owner provides instructions verbally and via short messages, while also showing concern for the personal situations of employees.

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Journal Info
ABDI SABHA (Jurnal Pengabdian kepada Masyarakat)
Website

Abbrev

jas

Publisher

CERED Indonesia Publisher

Subject

Religion Arts Humanities Education Social Sciences

Description

ABDI SABHA (Jurnal Pengabdian kepada Masyarakat) was published by the Center for Research and Development Indonesia (CERED Indonesia) in February, June and October this year. ABDI SABHA aims to disseminate information on scientific papers related to community service activities by academics and ...