Smart Society: Community Service and Empowerment Journal
Vol. 6 No. 1 (2026): Smart Society

From classroom to market: The role of brand identity and local cultural values in building customer loyalty for vocational teaching factory products

Yekti Ambarkahi, Ratih Puspitorini (Unknown)
Ardhi Pratama, Fredy Eka (Unknown)
Aulia Nugraheni, Ponti Primastuti (Unknown)
Universitasari, Pascawati Savitri (Unknown)
Putra, Dhanang Eka (Unknown)



Article Info

Publish Date
04 Mar 2026

Abstract

Teaching Factory (TEFA) programs are designed to connect classroom-based vocational education with real market production, positioning polytechnics as hybrid institutional–commercial actors within regional innovation ecosystems. However, sustaining the commercial viability of TEFA products remains a structural challenge. This study investigates the role of brand identity and local cultural values in strengthening customer loyalty toward TEFA products at Politeknik Negeri Jember. Employing a quantitative explanatory design with path analysis on data collected from 215 respondents, the study examines both direct and mediated relationships among brand identity, perceived cultural values, and customer loyalty. The results indicate that brand identity significantly influences customer loyalty directly (β = 0.412, p < 0.01) and indirectly through local cultural values (β = 0.153, p < 0.01), with the model explaining 46.1% of the variance in loyalty. These findings suggest that culturally embedded branding enhances institutional credibility and supports the transition from educational production to sustainable market engagement. The study contributes to the understanding of how branding mechanisms operate within vocational innovation systems and regional knowledge-based economic development contexts.

Copyrights © 2026






Journal Info

Abbrev

smartsoc

Publisher

Subject

Humanities Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

Smart Society: Community Service and Empowerment Journal [e-ISSN: 2807-5757, p-ISSN: 2807-5722] is medium of communication for researchers, academicians, and practitioners from all over the world that covers issues such as the improvement of Community Service and Empowerment including community ...