Jurnal At-Tarbiyat : Jurnal Pendidikan Islam
Vol. 8 No. 3 (2025): Digital Cultural Transformation and Islamic Character Education

Brand Image as a Determinant of Student and Parent Satisfaction: Insights From Public Madrasah Aliyah in Pekanbaru

Rini Setyaningsih (Manajemen Pendidikan Islam, Universitas Islam Negeri Sultan Syarif Kasim Riau, Indonesia)
Irawati (Manajemen Pendidikan Islam, Universitas Islam Negeri Sultan Syarif Kasim Riau, Indonesia)
Mahdini Al Ghifari (Manajemen Pendidikan Islam, Universitas Islam Negeri Sultan Syarif Kasim Riau, Indonesia)
Arrum Intan Sari (Manajemen Pendidikan Islam, Universitas Islam Negeri Sultan Syarif Kasim Riau, Indonesia)



Article Info

Publish Date
10 Nov 2025

Abstract

The high competition between educational institutions encourages madrasas to build a strong school brand image as a strategy to attract and maintain stakeholder satisfaction, especially students and parents. This study aims to analyze the influence of school brand image on student and parent satisfaction in State Madrasah Aliyah (MAN) throughout Pekanbaru City. The method used is quantitative with an associative approach. The sample consisted of 668 respondents (334 students and 334 parents) from MAN 1 and MAN 2, selected through a purposive sampling technique. Data were collected through a Likert scale questionnaire and analyzed using validity (Pearson), reliability (Cronbach's Alpha), normality (Kolmogorov-Smirnov), linearity, homogeneity, Spearman's rho correlation, and coefficient of determination. The results show that perceptions of school brand image are in the category of quite good according to students (M = 81.06) and very good according to parents (M = 95.13). Student satisfaction was quite good (M = 76.98), while parental satisfaction was very high (M = 51.68). There was a significant influence between school brand image on student satisfaction (ρ = 0.662; Sig. = 0.000) and parents (ρ = 0.189; Sig. = 0.000), with contributions of 43.8% and 3.57%, respectively. These findings support the theory of Aaker, Keller, and Zeithaml regarding the role of institutional image in shaping satisfaction. Academically, this study broadens the understanding of brand management in the context of Islamic education, and practically provides input for madrasas in developing service strategies based on stakeholder perceptions.

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Journal Info

Abbrev

at-tarbiyat

Publisher

Subject

Religion Education

Description

The journal focuses its scope on the issues of Islamic Education in Indonesia. Deradicalization of Islamic Education Philosophy of Islamic Education Islamic Education Policy Gender and Islamic Education Comparison of Islamic Education Islamic Education and Science Nusantara Islamic Education ...