Jurnal Manajemen Pendidikan Islam Darussalam (JMPID)
Vol. 8 No. 1 (2026): April 2026

Islamic Education Service Marketing Management Based On Ismuba Identity As A Strategy To Strengthen Customer Loyalty In The Era Of Industrial Revolution 4.0

Nurhayati, Novia (Unknown)
Annur, Saipul (Unknown)
Baharuddin (Unknown)



Article Info

Publish Date
01 Apr 2026

Abstract

The era of the Industrial Revolution 4.0 demands that Islamic educational institutions effectively manage their service marketing strategies to remain competitive. This study aims to analyze the marketing management of Islamic educational services at SMA Muhammadiyah 2 Palembang using descriptive qualitative methods through interviews, observation, and documentation. This study analyzes how the ISMUBA identity is utilized in the marketing management of Islamic educational services as a competitive advantage for the school and its implications for building customer loyalty. The novelty of this research lies in viewing ISMUBA not merely as a unique Islamic curriculum, but as a religious branding instrument that strategically shapes the school's image, strengthens public trust, and encourages loyalty from parents and students. Thus, this study enriches the study of Islamic educational marketing by interpreting religious identity as a values-based marketing strategy

Copyrights © 2026






Journal Info

Abbrev

jmpid

Publisher

Subject

Education Social Sciences

Description

Jurnal Manajemen Pendidikan Islam Darussalam, provides researchers and professionals from education with the opportunity to discuss the most demanding issues regarding the development and innovation to increase the quality of Islamic educational management. Similarly, it addresses the increasingly ...