<![CDATA[This study aims to analyze the strategic role of Interlibrary Loan (ILL) as a mechanism for conflict resolution through negotiation in the library information service ecosystem. This study fills a gap in the literature, which has thus far focused on the technical and operational aspects of ILL, by offering a new perspective that emphasizes the social and managerial dimensions of conflict in interlibrary collaboration. The method used was a qualitative systematic literature review (SLR) of literature published between 2021 and 2025 from Scopus, using PRISMA guidelines, Boolean strategies, strict inclusion-exclusion criteria, quality assessment using the CRAAP Test, and thematic analysis with NVivo 12. The PICOC framework was used to guide the research questions. The results identified four main categories of conflict in ILL: operational, technical, financial, and legal. Various resolution strategies such as integrative negotiation, mediation, standardization of procedures, and adoption of technology play an important role in managing these conflicts. The success of ILL was measured through service utilization, user satisfaction, cost efficiency, sustainability of collaboration, and regulatory compliance. These findings indicate that ILL functions not only as a support service but also as a dynamic and adaptive negotiation platform. Keywords: Interlibrary]]>
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