Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI)
Vol. 5 No. 1 (2026): Juni 2026

Pengelompokkan Jenis Surat Masuk di Dinas Komunikasi dan Informatika Menggunakan Metode K-Means Clustering

Sartika Siregar (Universitas Dharmawangsa)
Zulham Zulham (Universitas Dharmawangsa)
Arif Rahman (Universitas Dharmawangsa)



Article Info

Publish Date
03 Apr 2026

Abstract

Effective management of incoming mail administration is a crucial factor in improving performance and service delivery in government agencies. However, manual processing of incoming mail is often inefficient due to the ever-increasing volume of data and the diverse content, which can make archiving, data retrieval, and decision-making difficult. Therefore, a method capable of automatically grouping incoming mail data is needed. One data mining technique that can be used is K-Means clustering. This study aims to group incoming mail at the Medan City Communications and Informatics Office based on content similarity. The research process involved several stages: text preprocessing, including cleaning, tokenization, stopword removal, and stemming. Then, weighting was performed using the TF-IDF method, followed by clustering with the K-Means algorithm. Data processing was performed using the Python programming language on the Google Colaboratory (Google Colab) platform. The results showed that the incoming mail data could be grouped into three clusters. The first cluster, 3.9%, contains letters related to planning and strategic document preparation; the second cluster, 85.9%, is a group of personnel administration letters, specifically regarding the appointment to functional positions; and the third cluster, 10.2%, contains letters related to operational and routine agency activities. The results of this grouping indicate that most incoming letters are dominated by personnel administration. Thus, applying the K-Means Clustering method can help systematically group incoming letters and support more effective, efficient archive management.

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Journal Info

Abbrev

juktisi

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering

Description

Focus dan scope dari JUKTISI (Jurnal Komputer Teknologi Informasi Sistem Komputer) terbit pertama kali pada tahun 2022 yang dimaksudkan sebagai media kajian ilmiah dari hasil pemikirian yang dituangkan kedalam Jurnal. Jurnal JUKTISI Lembaga Kursus dan Pelatihan Karya Prima terbit 3 (tiga) kali ...