JURNAL MANAJEMEN (EDISI ELEKTRONIK)
Vol. 17 (2026): Special Issue 2: Call for Paper International E-Conference Management & Small Medium

Perceived Ease of Use, Usefulness, and Risk on Actual E-wallet Usage Through Intention Among FISIP Students

Putri Salsa Ajzahrah (Mulawarman University)
Annisa Wahyuni Arsyad (Mulawarman University)
Wira Bharata (Mulawarman University)
Rosyid Nurrohman (Mulawarman University)



Article Info

Publish Date
05 Apr 2026

Abstract

The rapid growth of the digital economy has transformed consumer behavior, especially in adopting financial technologies such as e-wallets. This study examines the influence of perceived ease of use, perceived usefulness, and perceived risk on actual e-wallet usage through behavioral intention among students of the Faculty of Social and Political Sciences, Mulawarman University. The Technology Acceptance Model (TAM) is employed as the theoretical foundation, integrating perceived risk as an external variable to explain behavioral variations. A quantitative approach using Structural Equation Modeling–Partial Least Square (SEM–PLS) with SmartPLS 4 was applied. The sample consisted of 100 respondents, determined through Slovin’s formula with a 10% margin of error. Data were collected using a structured questionnaire with a five-point Likert scale. The results show that perceived ease of use (t = 4.744; p = 0.000) and perceived usefulness (t = 3.392; p = 0.001) significantly and positively affect behavioral intention, while perceived risk (t = 1.915; p = 0.056) has a negative but insignificant effect. Behavioral intention significantly affects actual use (t = 5.187; p = 0.000), confirming its mediating role. However, the direct effects of ease, usefulness, and risk on actual use are insignificant. The study reaffirms TAM’s relevance and suggests including moderating factors such as trust or digital literacy. Practically, e-wallet providers should improve usability, clarify benefits, and strengthen security to encourage continued use.

Copyrights © 2026






Journal Info

Abbrev

manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Manajemen fokus pada penelitian dan artikel yang bertemakan manajemen dengan sub pembahasan: manajemen SDM, manajemen pemasaran, manajemen keuangan, manajemen syariah, manajemen rumah sakit dan manajemen bisnis serta manajemen strategik ...