Al Ishlah Jurnal Pendidikan
Vol 18, No 1 (2026): MARCH 2026

Conflict Management Strategies in Vocational Education: A Qualitative Case Study of a Faith-Based School in Indonesia

Samsilayurni Samsilayurni (Universitas Muhammadiyah Palembang)
Nurlena Nurlena (Universitas Muhammadiyah Palembang)
M. Ilham Fikriawan (Universitas Muhammadiyah Palembang)



Article Info

Publish Date
11 Feb 2026

Abstract

Interpersonal conflict between teachers and students is a common phenomenon in vocational schools, where diverse student backgrounds, academic pressure, and practice-oriented learning create complex interaction dynamics. Although conflict management in educational settings has been widely studied, limited research has examined how religious values shape conflict resolution strategies in faith-based vocational schools. This study investigates forms of teacher–student conflict and analyzes how Islamic values influence conflict management practices at SMK Muhammadiyah I Palembang, Indonesia. This study employed a qualitative case study design. Data were collected from 15 participants, including students, teachers, the principal, guidance and counseling (BK) staff, and a parent. In-depth interviews, participatory observations, and document analysis were conducted. Data were analyzed using Miles and Huberman’s interactive model, involving data reduction, data display, and conclusion drawing, with triangulation of sources and methods to enhance validity. Findings indicate that the dominant conflict management strategies are collaboration and accommodation. Conflicts commonly arise from disciplinary issues, communication misunderstandings, academic pressure, and differences in values. Resolution processes emphasize dialogue, deliberation (musyawarah), and mutual understanding, supported by active mediation from BK staff and parental involvement. Islamic values such as patience, mutual respect, and moral responsibility function not only as ethical principles but also as operational frameworks guiding mediation and reconciliation. The integration of religious values strengthens relationship-oriented conflict management, fostering constructive resolution, character development, and a conducive learning environment. The study highlights the importance of contextualizing conflict management theory within faith-based educational settings.

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Journal Info

Abbrev

alishlah

Publisher

Subject

Education Languange, Linguistic, Communication & Media Mathematics Other

Description

This journal focuses on advancing scholarly research and critical discourse in the field of education. It publishes original research articles that address contemporary issues and emerging trends in curriculum development, instructional practices, learning processes, educational policy, and teacher ...