SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Vol 15 No 1 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL

DESIGN OF AN EFFECTIVE COMMUNICATION MODEL BASED ON MAPPING AUDITOR NEEDS AT THE INSPECTORATE GENERAL KEMENDIKTISAINTEK

Agatha Yerika Septininditya (Universitas Negeri Yogyakarta)
Nurtanio Agus Purwanto (Universitas Negeri Yogyakarta)



Article Info

Publish Date
01 Apr 2026

Abstract

This study aims to map the effective communication needs of auditors as a basis for developing a communication model at the Inspectorate General of the Ministry of Higher Education, Science, and Technology. The research approach uses a mixed methods approach with a quantitative and qualitative descriptive design. A total of 20 auditors participated in filling out the questionnaire, and 5 auditors were interviewed to reinforce the quantitative findings. Quantitative data were analyzed using descriptive statistics, while qualitative data were analyzed using thematic analysis to identify patterns of auditors' communication needs and barriers. The results showed that the level of auditors' need for effective communication was very high (mean 4.37). The highest needs were in the aspects of professional communication skills and the ability to convey findings clearly and persuasively. Communication barriers that arose during the audit included ambiguity between message delivery and reception, defensive attitudes from auditees, and the lack of ideal organizational communication guidelines for auditors. Based on auditor preferences, it was also shown that auditors want digital learning media in the form of e-books and e-learning. This is because both e-books and e-learning are considered more flexible and easily accessible by auditors anytime and anywhere. Based on these findings, this study concludes that there is a need to develop a communication model.

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Journal Info

Abbrev

sosioedukasi

Publisher

Subject

Education Social Sciences Other

Description

urnal sosioedukasi (e-ISSN: 2541-612X, Print ISSN 2086-6135) diterbitkan oleh Fakultas Keguruan dan Ilmu Pendidikan Universitas PGRI Banyuwangi, diterbitkan dua kali setahun pada bulan mei dan november. fokus Scientific Journals of Education and Social. Jurnal sosioedukasi mencakup semua bidang dan ...