Tertiary Education in Vietnam: Responding to the New Normal

Huyen K. Pham (Faculty of Business, FPT University, Hanoi, Vietnam)
Anh Thi Phuong Le (Office of Science Management, FPT University, Hanoi, Vietnam)
Nguyen Thi Thao Ho (Office of Science Management, FPT University, Hanoi, Vietnam)

Acta Pedagogia Asiana
Volume 5 - Issue SI - 2026

The new normal created by COVID-19 has opened opportunities for higher education institutions (HEIs) worldwide to digitalize their teaching and learning management. In Vietnam, beyond the adoption of e-learning and distance learning, strategic-level actions have been implemented to ensure a cohesive online experience for students, supporting both academic and personal development. This study examines a private Vietnamese HEI’s response to the new normal using a case study approach, analyzing the quality of these actions through students’ satisfaction and feedback surveys. Although limited to the Vietnamese context, this study provides a valuable example of digitalizing learning and teaching management in tertiary education, illustrating how HEIs can overcome challenges posed by the new normal.