Journal of Psychology and Education Counseling (JPEC)
Vol. 1 No. 2 (2025): JPEC November 2025

The Effectiveness of Mediation Services in Resolving Students’ Interpersonal Conflicts: A Systematic Literature Review

Syifa Rahma Isnaeni (Universitas Indraprasta PGRI)
Salsabina Aidy Fitriani (Universitas Indraprasta PGRI)
Nauroh Salimah Ritonga (Universitas Indraprasta PGRI)
Nathania Sevina Sutisna (Universitas Indraprasta PGRI)
Cindy Marisa (Universitas Indraprasta PGRI)



Article Info

Publish Date
30 Oct 2025

Abstract

Interpersonal conflicts that occur among students at the high school/vocational high school/Islamic junior high school (SMP) and junior high school levels are difficult to avoid. Guidance and counseling teachers can utilize mediation services, which are expected to enable students to resolve interpersonal conflicts positively. This study aims to determine the effectiveness of mediation services in resolving student interpersonal conflicts through a systematic literature review (SLR) approach. Data were obtained from 172 articles published between 2015 and 2025 using Google Scholar, DOAJ, and other sources. After selecting articles based on inclusion and exclusion criteria, 10 articles were obtained and analyzed using the Prisma method. The results of the analysis indicate that mediation services can effectively address problems that occur between students by fostering empathy, effective communication, and the ability to find solutions together. These findings indicate that mediation services can be an important guidance strategy for guidance and counseling teachers in creating a harmonious, safe, and comfortable school atmosphere for students' social-emotionalĀ development.

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Journal Info

Abbrev

jpec

Publisher

Subject

Humanities Education Environmental Science Social Sciences Other

Description

Focus JPEC focuses on the development of knowledge and practice in counseling, educational psychology, and psychological assessment, using an approach based on empirical research and best practices. Scope JPEC accepts scholarly publications covering, but not limited to, the following topics: - ...