International Journal of Public Policy and Bureaucracy
Vol. 3 No. 1 (2026): International Journal Of Public Policy and Bureaucracy

Tax Governance Using Mobile Payment Online System In Gowa Regency

Muhammad Taufiq Sinaruddin (Universitas Negeri Makassar)
Haedar Akib (Universitas Negeri Makassar)
Ismail (Universitas Negeri Makassar)



Article Info

Publish Date
07 Jan 2026

Abstract

This study aims to describe and analyze regional tax governance through the implementation of Mobile Payment Online System (MPOS) in Gowa Regency, as well as identify the causes of the lack of optimal management of regional taxes, especially restaurant taxes. In addition, this study examines strategic solutions that can be implemented by local governments to increase the effectiveness of tax governance and encourage taxpayer compliance. The research uses a qualitative method with a qualitative descriptive approach. Data collection techniques are carried out through observation, in-depth interviews with relevant informants, and documentation from various official sources. Data analysis is carried out through the process of data collection, condensation, data presentation, and verification to draw valid conclusions. The validity of the data was tested through source triangulation and time triangulation. The results of the study show that the accountability aspect of the Gowa Regency Bapenda is reflected in the disclosure of public information through various digital platforms and official communication media used to support the implementation of MPOS. Transparency is seen through the provision of tax revenue data that can be accessed openly and in real time, thus providing space for the public to monitor the development of regional tax revenues. However, the participation of Bapenda and taxpayers is still not optimal. This can be seen from the low awareness and compliance of some people in fulfilling their tax obligations, as well as the lack of active interaction between local governments and business actors. The collaboration aspect shows that there is cross-sector cooperation between local governments, business actors, and technology providers, although the implementation is not yet fully effective. The conclusions of this study were found to include uneven socialization, the length of time it takes to repair damaged MPOS devices, and weak field supervision. Therefore, a comprehensive strategy is needed in the form of intensifying socialization, improving the quality of supervision, improving the device maintenance system, and enforcing stricter sanctions to increase taxpayer compliance.

Copyrights © 2026






Journal Info

Abbrev

IJOPAB

Publisher

Subject

Decision Sciences, Operations Research & Management Education Social Sciences

Description

IJOPUB International Journal of Public Policy and Bureaucracy is an international peer reviewed and open-access journal in Public Administration. The aim is to publish conceptual and research articles that explore the application of any language in teaching and the everyday experience of Public ...