Algebra : Jurnal Pendidikan Sosial dan Sains
Vol. 5 No. 4 (2025): Algebra : Jurnal Pendidikan Sosial dan Sains

ANALYSIS OF THE INFLUENCE OF PRICE AND SERVICE QUALITY ON CUSTOMER SATISFACTION IN BISMILLAH AUDIO SOUND SYSTEMS

Achmad Fawaid Haryono (Sekolah Tinggi Keguruan dan Ilmu Pendidikan PGRI Situbondo)
Sri Ayudha Mujiyanti (Sekolah Tinggi Keguruan dan Ilmu Pendidikan PGRI Situbondo)
Nur Azizah (Sekolah Tinggi Keguruan dan Ilmu Pendidikan PGRI Situbondo)



Article Info

Publish Date
25 Dec 2025

Abstract

This study aims to analyze the influence of price and service quality on customer satisfaction in the sound system rental business of Bismillah Audio in Situbondo Regency. The method used in this study is a quantitative approach with an associative causal research design. Data collection was conducted through a questionnaire distributed to 50 respondents consisting of Bismillah Audio service users. The research instruments were tested for validity and reliability, indicating that all questionnaire items were valid and reliable. Data analysis techniques included multiple linear regression, t-test (partial), F-test (simultaneous), and the coefficient of determination (R²). The results of the study indicate that the service quality variable has a positive and significant effect on customer satisfaction, with a regression coefficient value of 0.398 and significance of 0.000 (< 0.05). Conversely, the price variable does not show a significant effect on customer satisfaction partially, with a significance value of 0.310 (> 0.05). However, simultaneously, price and service quality have a significant effect on customer satisfaction with a coefficient of determination (R²) of 0.949. This indicates that 94.9% of the variation in customer satisfaction can be explained by these two independent variables, while the rest is influenced by other factors outside the model.

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Journal Info

Abbrev

ejournal

Publisher

Subject

Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Physics Social Sciences Other

Description

Focus and Scope Algebra: Journal of Education, Social and Science focuses on interdisciplinary studies on the integration of education, social science, and science in improving the quality of education. Algebra: Journal of Education, Social and Science has a scope: Education Field Education ...