Journal of Law, Society and Living Norms
Vol. 1 No. 3 (2026): April 2026

Legal Protection for PLN in The Disclosure of Customer Data to Law Enforcement Agencies

Riganu Tirta Prastawa (Unknown)
Dewi Kartika (Unknown)



Article Info

Publish Date
15 Apr 2026

Abstract

The interaction between personal data protection and criminal law enforcement created a normative tension within the Indonesian legal system. The enactment of Law Number 27 of 2022 on Personal Data Protection strengthened constitutional guarantees of privacy, while criminal procedural regulations continued to prioritize public interest and effective investigation. PT PLN (Persero), as a state-owned enterprise managing extensive customer data, occupied a legally sensitive position when responding to requests from law enforcement agencies. This research employed a normative juridical approach to examine statutory provisions governing data disclosure and institutional responsibility. The findings indicated that personal data protection was not absolute and could be limited for legitimate investigative purposes based on statutory authority. However, the absence of detailed implementing regulations created interpretative ambiguity and potential institutional vulnerability. Legal certainty could be strengthened through formal written authorization, proportional disclosure standards, and clearer regulatory safeguards ensuring accountability in the disclosure process.

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Journal Info

Abbrev

ngj

Publisher

Subject

Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Legal Studies and Interdisciplinary Research Constitutional Law and Constitutional Theory International Law and Global Governance Comparative Legal Systems Human Rights Law and Social Justice Corporate and Commercial Law Criminal Law and Justice Studies Civil Law and Private Law Legal Philosophy and ...